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Programs for Your Talent |
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Communication Skills for Success
Effective communication requires behavior changes. How does a
leader communicate difficult or sensitive information? How does a
leader communicate to someone who perceives information differently?
Do all leaders demonstrate active listening? Being an effective
communicator requires specific skills and behaviors. This lively and
interactive workshop introduces techniques that lead to successful
interactions.
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Customer Service Success
Customers have the same expectations. Regardless of the type
of business, customers have the same expectations. This workshop
shares customer expectations and requirements, as well as how to
exceed them. Through demonstrations of successful customer service,
and feedback from others, participants leave with a comfort level of
how to serve customers.
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Making the Most of Your Time
Do you waste time? Using an assessment, participants identify
how much time they waste during a selected period and identify
individual time wasters. Using this information, they create ways to
overcome them. This valuable workshop provides learners with an
insight into their own unproductive time.
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Presentation Skills
It is not only what you say, but how you say it. Presenting
information involves delivering accurate information. Major
components of message delivery also include what the audience hears
and sees during a presentation. In this powerful hands-on workshop,
participants learn how to incorporate visual, vocal, and verbal
aspects into presentations so that the audience remains engaged and
receives the desired message clearly and concisely.
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Team
Building
We build teams who recognize differences and work with them.
Optimum Development works with new teams to help them identify how
they can successfully work together, as well as intact teams
encountering obstacles to effectiveness. Team members learn about
individual work styles and the most effective path to success for
their team. The facilitator may administer the Myers-Briggs Type
Indicator™ to help the team identify their individual strengths.
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